Betcity Customer Service
Betcity is focused on players from different European and Asian countries, so Betcity support is available in English. Specialists work around the clock to respond to players’ questions in a timely manner. We will consider all the ways of contacting them and tell you about the speed of response, taking into account the chosen channel of communication.
How to contact betcity?
It is possible to contact the support representatives both from a computer and from a mobile device. This can be done using: live chat, email, phone line, feedback form, messengers Telegram and WhatsApp.
E-mail is one of the most convenient channels of communication with support operators. It is suitable for solving problems, in the description of which it is necessary to attach photos, screenshots and other files. Users from India can contact Betcity customer service at the addresses:
Do not forget to specify in the subject line the reason for the request, and in the letter – the number of the game account and login. Requests are processed on a first-come, first-served basis, so you will have to wait from 1 to 3 hours for an answer.
When visiting a betting company from a PC or laptop it is convenient to use the feedback form:
- Authorize on the Betcity website;
- Hover your cursor over the “Information” section;
- Select the item “Feedback”.
You will see a form in which you need to specify your email address, game account number and select the category corresponding to the request. It remains to formulate the question, specify the captcha and send a message by clicking on “Send”.
Note: the answer will come to the specified e-mail within 30 minutes to 2-3 hours.
Communication with support is available not only on the website or in the desktop version of the program, but also in the mobile app. To open live chat from a mobile device, you need:
- Authorize and enter the menu;
- Select “Live-help” → “Live chat”;
- Enter a name on the page that opens and ask a question.
Usually, support workers answer quickly – within 2 to 5 minutes.
For fast resolution of your questions, call support at 000-800-919-11-80. Calls within India are free. But keep in mind that specialists will only talk to users in English.
Also, the bookmaker has alternative communication channels that will suit users of social networks:
- Whatsapp: +389 78 929 976;
- Telegram: @Betcity2020.
The contact center is open 24 hours a day, 7 days a week. So you can contact the employees of the office on the matter of interest at any convenient time.
Reasons for contacting support
You can contact the technical support of the client on issues related to the operation of the bookmaker’s office, the peculiarities of betting. Most often, Betcity employees handle requests related to:
- Problems during registration;
- Account verification;
- Bonuses calculation rules;
- Problems in the client’s work;
- Principles of calculation of bets;
- Withdrawal of funds.
All of the communication methods described in this article are available 24/7. So, if you need help, contact the support team even at night.
Are the calls free?
Yes, calls from the bookmaker’s side are free of charge. You can check the cost of calls by phone with your mobile operator.
How long will I have to wait for a response from tech support?
Operators answer calls almost instantly, and messages in live chat and messengers are answered within 5 minutes. The longest processing time for requests sent via e-mail and feedback form is from 30 minutes to several hours.
How do I contact support on Facebook?
Betcity support does not offer this method of communication. As an alternative, use the messengers Telegram and WhatsApp.
Can I get an online consultation on the app?
Yes, all communication channels are presented in the main menu under “Live-help”.